General

By finalising the order the consumer agrees to the following delivery, payment terms and conditions defined in this contract. Changes and alterations to this contract must be submitted in written form and confirmed in writing by elVinito. Verbal comments are not accepted as valid terms or conditions.

Order

By submitting an order to elVinito the transaction is binding for both parties. You will automatically be informed via Email upon receipt. A second mail will be sent to you confirming acceptance and delivery of the goods. Information related to the order will be stored.
Registered customers have access to this information by logging in with their user name and password

Payment

All payments from outside Europe are to be pre-paid before delivery by choosing one of the following payment types: Bank Transfer, Cash on Delivery or Credit Card.

Pricing
All prices are including VAT. We reserve the right to modify prices. You will be notified immediately by Email of the changes.
Delivery Period

The order will normally be processed and submitted for delivery within 3 - 4 working days. If an item is temporarily out of stock or for some other reason undeliverable, you will be informed immediately by Email. We are permitted to make a part delivery. The consumer will not be charged for any additional delivery costs incurred. Products that are no longer available from our suppliers will be cancelled and refunded.

If goods are returned resulting from an incorrect delivery address, we reserve the right to charge you for any related costs incurred. This also applies for refusing delivery.

Complaints

Although your goods are thoroughly checked and carefully packed prior to shipping, we kindly request you to control the content of the package immediately upon delivery. If damage is evident please inform us immediately. Complaints can be submitted until within one week after receiving delivery either by telephone or Email. It is imperative that an Email is received at elVinito within the valid period.

Right of Cancellation

The consumer can cancel the order within two weeks of delivery without giving any reason by either stating this in writing or by returning the goods to the following address:

elVinito
Arster Heerstrasse 5
28279 Bremen

Tel: +49 (0)421 80950181

Email: info@elvinito.de

The consumer is obligated to return the goods including the original invoice after submitting written cancellation. Postage receipts should be retained by the consumer for future reference. The postage costs are to be paid by the consumer providing

1) The goods are as ordered

2) The goods do not exceed the value of EURO 40.00

We reserve the right to claim compensation for goods that have been damaged and /or show signs of use. The goods must be in the original packaging and undamaged.

Products that are unsuitable for return by normal methods, are perishable, the expiry date has been reached or exceeded, the individual package seal has been broken, are exempt from return.

Postage / Shipping Costs


Within Germany:

Please refer to Shipping Costs that is accessible from the main page. Orders above the value of EUR 200.00 will be shipped free of charge.

Other Countries

For orders from other countries please contact us via Email and we will gladly make you an individual offer.

Reservation of proprietary rights

All Goods remain the property and ownership of elVinito until full payment is made.

Should one or more terms in this contract prove to be void, the procedures defined in the remaining conditions continue to be unaffected thereof.